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Be All  You Can Be, Be A Hemorrhoid To Ford

new 1/07/03, updated 10/30/03


Thanks to the Ford Explorer debacle the old US Congress lost sympathy with Ford Motor Company trying to explain to law makers why they did such a poor job of keep tabs on consumer complaints.

The result was the TREAD Act Law. As of April 1st 2003 Ford MUST keep tabs and collate all consumer gripes, past,  present and future.

As of  last summer Ford MUST have had a wheel barrow of owner complaints from SHO owners. They HAVE to keep track of every last phone call. Get your VIN put it on a post it note by your PC with this phone number.

1-800-392-FORD
       - or -
1-800-392-3673

You can be a hemorrhoid on Fords behind. Call them this week, call them next week, call them every week until they send you a check.

Be nice because we are a classy group and Ford out sourced this to designated complaint takers who did NOT build your car.

Tell them you are very concerned, Ask them how many other folks have the same concern. When they tell you nobody else called ask them to annotate that on their record of the call.

Without being rude you might ask if they had SHO calls up to their knees would you tell us? How about if you had phone calls up to your chair? Ask 'em how how high the stack of complaints would have to be? How about if they have to hire more folks to answer the phones and they all had complaint up to their eyebrows?

You get the idea, they yawn and lie to us hoping we go away. But we know someday a judge or jury will want to know how they told 20,000 or 100,000 callers all calling about v8 cams that Ford was never were aware of this issue. Every phone call is like another brick in their row boat. They will not admit it, but each call busts their chops.

Ford has until 1/10/03 to read their mail, then they have 45 days to respond. I don't expect anything useful to happen on the legal front for at least 6 months. But between now and then we can all call Ford at least once a week. Open Word, take notes on the conversation. Save the file call them again same time next week, keep a log., let them know you are keeping a log. 

No boundaries! 
Be a hemorrhoid to Ford.


Did my part last night. After I explained the failure I had in Nov. 2001 he asked me exactly "So what is the problem that you are experiencing now?" I said "I have four of the same design and manufacture camshafts in my motor now, I am sure any reasonable person would consider that a problem and would you not want some assurance that you were not looking at another identical failure with the other 3 and the replacement?". He then said "let me put you on hold for just a minute and get you transferred to the correct department". He came back on about 3 minutes later giving me the "thank you for you concern we will forward your concern to the engineering department blah, blah, blah."

He did confirm he had my call from last May but no record of the December 2001 or the February 2002 calls.

Carter Fuji
Just another former customer and millions of Fords dollars
'97 ES SC
Greenwood, AR.


thanks to Blue Oval News

STOP Screwing Around With 1-800 Numbers. Call Ford's Executives DIRECT! 
--------------------------------------------------------------------------------
 Ford Customer Service Division Manager (added 10-25-03)
Jay D. Klahn. 313-845-7335 or fax 313-845-8999. 
--------------------------------------------------------------------------------
 Manager, Northeastern States
Phil J. Perry. 313-205-7075 
--------------------------------------------------------------------------------
 Manager, South, Southeast States 
Andrea A. Caldwell. 313-205-7082 
--------------------------------------------------------------------------------
 Manager, North, Midwest States
Kim S. Peterson. 313-205-7079 
--------------------------------------------------------------------------------
 Manager, Western States
 Chris J. Reames. 313-205-7087 
--------------------------------------------------------------------------------
 Vehicle Warranty Issues
Steve DeAngelis (313-323-8897) 
--------------------------------------------------------------------------------
 Dealer-Customer Relations
Pat Hoye (313) 248-8336
--------------------------------------------------------------------------------
 Ford Customer Service Communications
Linda Perry-Lube (313-845-5744) 
--------------------------------------------------------------------------------
 Ford Customer Care Manager
Kim Goering 313-390-5410 
--------------------------------------------------------------------------------
 Vehicle Recall Manager
Frank Ligon (313-323-8467) 
--------------------------------------------------------------------------------
 Ford Investor Relations
Anne Bork (313) 323-8221 
--------------------------------------------------------------------------------
 Ford Lemon Law Assistance
Peggy Bowers (313) 845-4743 
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