I would like to take the Pledge. I am the owner of a 1996 Ford Taurus SHO. I experienced the cam sprocket failure two weeks ago; my car had 56,000 miles on it and was very well maintained.
Since then, I have called the Ford Customer Relationship Center (800-392-FORD) three times. They have offered NO support or assistance to help me with this predicament.
I also called two local Ford Dealer Service Centers. Neither offered any assistance. One of the Ford Dealers quoted me $21,000 for replacing the engine!!!
I am disgusted at Ford's response (or lack thereof) to this situation. My first Ford was a 1966 Galaxie 500 with a 289 and I have owned multiple Fords since then. Unfortunately, the SHO will be my last unless Ford takes actions shortly. Based on what I have seen thus far, I am not holding my breath.
If anyone is interested in filing a class action lawsuit against Ford, I would happily be part of this effort.
Sterling Heights, Michigan