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New 11/17/06, 11/20/06
I write this to you as I have just mailed my second payment on my 1997
Pacific Green/saddle interior Ford Taurus SHO. at 78,588.7 miles my SHO is dead.
(VIN: 1FALP54N7VA270491). This was my first decent car and I am still on the
hook for 34 more payments. I am a struggling 19 year old and there is NO way I
can afford to fix it. I am more then willing to do whatever you need to help
with the class action lawsuit. I babied this car and can't believe it did this
to me (next paycheck was going to be for getting the cams welded). Oh well. I
guess I am a Chevy man from here on out.
Joseph James Hogan
1. VIN#s 1FALP54N7VA270491
2. Date of malfunction 11/17/06
3. Where did the malfunction take place (highway, city streets, driveway, parking lot, etc.) Eastbound on MN Highway 36 at the intersection of Hilton Trail (near I694 ramps)
4. Odometer reading at time of malfunction 78,588.7 miles
5. How fast were you traveling? 55-60 mph
6. Were you accelerating or staying at a constant speed? constant speed
7. Estimated date of purchase, new or used? used-September 26, 2006 8. Estimated Odometer reading at time of purchase 76,000 miles
10. Brief description of the time of events leading towards the malfunction. (what did you hear and see before, during, and after the malfunction) no unusual noises/engine temp was normal-vehicle just sputtered and lost all power. The engine then just cut out.
11. Customer service phone # you called and the name of the person you talked to. (if you can remember) made no call-no warranty
12. Did you feel satisfied with the answers customer service provided? Explain. N/A
13. Which dealership did you take your vehicle in for service? (name, address, phone#) N/A
14. What was the cause of failure determined by the dealer? Have not taken it to a mechanic (can't afford to)
15. What was the cause of failure determined by you? The vehicle will run if I give it full throttle-RPM won't register on the tach, only running on a couple of cylinders, not enough power to move the vehicle or idle. I believe the cam gear slipped on the cam causing the valves to collide with the pistons. The damage would be sufficient to cause a loss of compression which would prevent ignition.
16. How much was your statement? (I hope you kept your receipt) none yet. If required I can get one from an ASE certified mechanic
17. What can FOMOCO do to make you a satisfied Ford owner? Admit wrong doing. Make replacement parts availble at a reasonable cost to consumers.