new 8/11/03
For those of you in the vicinity of Northern New Jersey, please listen to my tale about the RT 23 Auto Mall in Butler, NJ.
On Thanksgiving Night of 2000, my tranny failed. Being that I was far from home, I decided to have it towed to the nearest Ford dealership. This dealership quoted me $2400 which was $1700 for the tranny and $700 for labor. The vehicle was promised to be completed by the following Saturday. When talking to them on the phone, they said it would be waiting for me to pick it up. Saturday came and Saturday went and no SHO. Their excuse was a cracked tc. It would be ordered and would be finished on Wednesday. Again, they were called and said it would be done. When I arrived, they said a sensor that came in the crate was broken. By this time my patience was gone. I told them if it wasn't done by Saturday (3 days) I would call my credit card company and cancel the charges made on it and that I would sue the pants off them. Guess what? It was done on that Saturday. It was done but the job was crappy at best. They reused a broken tranny mount and screwed up the linkage. On top of that, they couldn't decide on what the correct warranty was on the tranny.
When I had a friend of mine look at it, who is a certified mechanic, he said the job they did was the worst he has ever see and that it looked as if monkies from a zoo did the job! A few months down the road I started developing problems and called them. This time, they told me the warranty was a different term that what they originally said. For the hell of it, I called Ford a few months ago and they said this dealership was wrong in what they said about the warranty. Furthermore, my tranny was still under warranty when I inquired about it to them. In other words, it should have been fixed under warranty but do to their incompetence, it wasn't.
Some of you may have had work done there and it might have been good. In my case I spent $2400 and received total crap from them. Please, avoid this dealership at all costs. Five pre-schoolers and a ferret could do better work. It seems to me as if their heads are up their arses when it comes to quality and service. Do not end up making a costly mistake.
Remember the name: Rt 23 Auto mall in Butler, New Jersey
This debacle deserves much lower than a ZERO. They are truly pathetic!
John C Uhl
My apologizes.....
The car that was "repaired" is my 1996 SHO. The tranny failed at roughly 75K miles and this dealership was contracted to do the job.
John C Uhl