3/5/03
1. VIN#s will get later car is 350 miles from me
2. Date of malfunction Feb 28 2003
3. Where did the malfunction take place (highway, city streets, driveway,
parking lot, etc.) I94 at Hixton exit
4. Odometer reading at time of malfunction 94,200
5. How fast were you traveling? 75
6. Were you accelerating or staying at a constant speed? constant speed (cruise
control)
7. Estimated date of purchase, new or used? July 2001
8. Estimated Odometer reading at time of purchase 46000
9. Full Name, address, and a good phone# to reach you at during the day and
night. Tye W. Keppler
10. Brief description of the time of events leading towards the malfunction.
(what did you hear and see before, during, and after the malfunction) didn't
hear anything but road noise and radio
11. Customer service phone # you called and the name of the person you talked
to. (if you can remember)
12. Did you feel satisfied with the answers customer service provided? Explain.
13. Which dealership did you take your vehicle in for service? (name, address,
phone#)Osseo Ford Wisconsin
14. What was the cause of failure determined by the dealer? engine failure
unknown
15. What was the cause of failure determined by you? cam failure
16. How much was your statement? (I hope you kept your receipt) 100 for troubleshooting
and next I will be replacing the engine
17. What can FOMOCO do to make you a satisfied Ford owner? fix there problems
before they are catastrophic