new 8/18/03, updated 8/23/03
I am the current victim of cam problems in my 1996 Taurus SHO. Just last week the engine started making a loud clicking noise. I took it to a local auto repair shop, not a dealership and was advise that they were unable to help. The mechanic suggested that I take it to the dealership and they the repair took special tools. He diagnosed the problem as a possible chain tensioner with the cams or just cam failure and told me that eventually my car would stop running.
I would like to join the law suit, as I am not sure what the repair costs will be or If I will try to get rid of the vehicle. I just recently had to put over $1000 in a transmission repairs. I bought this car a little over a year ago and have had nothing but problems ever since.
What information do you need from me to include me in the class action lawsuit?
Amy L Myers
1996 Taurus SHO
Approx. 103,500 miles
VIN # 1FALP54N2TA256477
Amy Myers Details-
1996 Red Taurus SHO
1. VIN#(s): FALP54N2TA256477
2. Date of malfunction: August 5th - 12th, 2003
3. Where did the malfunction take place (highway, city streets, driveway, parking lot, etc.) Highway
4. Odometer reading at time of malfunction: Approx. 85,500 miles
5. How fast were you traveling? 65MPH
6. Were you accelerating or staying at a constant speed? Constant speed
7. Estimated date of purchase, new or used? 2nd week of February 2002 - USED
8. Estimated Odometer reading at time of purchase: Approx. 103,500 miles
9. Full Name, address, and a good phone# to reach you at during the day and night. Amy Myers - Bucyrus, Ohio
10. Brief description of the time of events leading towards the malfunction. (what did you hear and see before, during, and after the malfunction) Was traveling home and started hearing a faint clicking noise in the engine, unsure of what it was.
11. Customer service phone # you called and the name of the person you talked to. (if you can remember) I called the Ford customer Line......waited on hold for well over 30 minutes, got frustrated and hung up.
12. Did you feel satisfied with the answers customer service provided?
Explain. Have not been able to get through there VERY busy line
13. Which dealership did you take your vehicle in for service? (name, address, phone#) Took the car to a local certified mechanic
14. What was the cause of failure determined by the dealer? Chain tensioners of the CAMs and/or CAM failure
15. What was the cause of failure determined by you? No clue
16. How much was your statement? (I hope you kept your receipt) Currently being worked on... would estimate over $1500
17. What can FOMOCO do to make you a satisfied Ford owner? Offer settlement to those who have already repaired their vehicle and recall those who have not and repair them.
All, I finally was able to voice my complaint with Ford tonight. They will send all my information to the technical team for review. The rep stated that sometimes recalls are initiated if there are a lot of complaints, but not to hold my breathe. She stated that the highway safety area or team are the ones that finally determine the need for a recall. So, I guess that we will never see a recall on the CAM failures unless someone or many people have to die and give their life to prove that it is a serious problem, which is very sad. Why wait for people to get killed........ then they are only looking at a bigger law suit!
Still Hoping for help... Amy