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Darlene Silver - Cam Failure #344

new 1/29/2004

A friend of mine led me to your website.
Two weeks ago today, my 1999 V8 SHO literally fell apart while I was driving on 290E. I'm going to try to answer all of your questions on your website. I'm in for the fight.

2. January 15, 2004
3. Highway
4. 89,000 +
5. 60 miles per hour
6. I believe I was at a constant speed
7. April 2000--I bought the car "new" from the dealership. 
8. The car had 6000 miles on it. I was told that a Ford executive had driven the car for a while.
9. Darlene Silver
Bartlett, IL 60103 
10. I did hear a clicking noise. I thought I needed an oil change. I had the oil changed at a JiffyLube and asked what the noise was. I was told that cars make different sounds in the winter than they do in the summer. I believed him...kept driving. Had NO idea this was a sign leading to this enormous disaster with the engine.
11. I did call Ford Customer Service today. I don't remember who I talked to, but will get names written down in the future. I called 1-800-392-3673.
12. I do realize that it isn't the fault of the person I spoke to, therefore I kept my cool, however I didn't want to. When I explained the cam problem...he sounded as though this was the first time he had ever heard of such a problem. (I called my dealership and talked to the Service Dept there....they sounded and responded to me like I was crazy....they had never heard of this happening} Knowing that Ford Company DOES know of this problem, I was NOT SATISFIED that upon my first call to them...they responded that they didn't. I also know that I bought a Premier Warranty--75,000 miles/5 years. So, my warranty won't cover the repair. I am NOT SATISFIED that I was sold this car and was NEVER told from the dealership that this was a problem. Based on your website, these problems existed on earlier models. I am completely convinced that 1999 was the last year Ford made this car because they knew they had a problem and this was the quite way of getting out of the problem. 
Bottom line is this. I am not some young, crazy, hot-rod kid. I am 48 year-old that has NEVER had a ticket or an accident. I don't drive crazy. This problem isn't something I did. NO CAR--no matter what the make--should have such a devastating engine problem in only 4 years. (I only have owed the car since Apr. 2000). I find this UNACCEPTABLE and plan to make my voice heard.
13. The car isn't at a Ford Dealership. It broke down on my way to work and it was towed to the closest repair shop--Firestone. This particular Firestone does all the repairs on company cars for the organization that I work for....they always do a great job...so, that's where the car is.
Firestone/York Road/Elmhurst, IL 60126 Repair guy: Bill
14. After tearing the engine apart....they found that the intake cam had slipped and in its slipping, damaged the head. {I don't know what all of these parts mean/do--I just know it is costing me big $$}
15. I had no idea what happened. I just knew I was pressing the gas pedal, the engine didn't sound right, and the speedometer was slowly going down. I knew it had to be something big. All the lights came on the dash--engine, oil, battery.
16. Right now the car is still in the garage. I've been quoted 3300...I have no doubt it will be more. I WILL keep the receipt.
17. After I saw my engine strung out on the floor of the Firestone garage...I doubt the engine will ever be the same. My first choice is a new car....my second choice is FULL reimbursement for the cost of the repair. That's what I want. I also want Ford to take responsibility and ownership of this known problem. They can afford to. I don't know that I'll ever buy a Ford again...and if I have anything to say/do about it....none of my family and friends will either.


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