New 06/17/03
1.1FAFP54N8WA178675
2.6/11/2003
3.PARKING LOT
4.LESS THAN 55,000 MORE THAN 54,000. NOT UNDER AN TYPE OF WARRANTY.
5. 5 MPH
6.DECELLERATING FROM 15 MPH.
7.11/ 15/2001 USED.
8.28,000.
9.GERALD FISHER,,DEARBORN HTS., MI 48125
10.HAS BEEN TICKING FOR ABOUT 6 WEEKS. DAUGHTER WAS COMING HOME FROM SCHOOL STOPPED
AT CROSSWALK IN FRONT OF GROCERY STORE. STALLED, WOULD NOT RESTART HAD TO KEEP GAS PEDAL DOWN IN ORDER FOR IT TO RUN AT ALL AT 2000 RPM. HAD IT TOWED TO DEALER. DEALER REP. CALLED ME THIS MORNING NEEDED AUTHORIZATION FOR DIAGNOSIS. CALLED BACK LATER WITH DIAGNOSIS OF A SPUN CAM. INDICATED THAT A USED MOTOR, INCLUDING TAX AND LABOR WOULD COST $5400 AND BE
WARRANTED 12 MONTHS OR 12,000 MILES. NEW OR REMANUFACTURED MOTOR NOT AVAILABLE "BECAUSE FORD NO LONGER MAKES THAT MOTOR."
11.CALLED FORD CUSTOMER ASSISTANCE AT 1-800-392-3673 TALKED TO MARLENE.
12. SHE INDICATED SHE WOULD GET BACK TO ME LATER TODAY OR EARLY TOMORROW 6/13/03.
13.VILLAGE FORD, 23535 MICHIGAN AVE.,DEARBORN, MI 48124, 313-565-3900.
14. SPUN CAM.
15.CAM FAILURE.
16.$88 FOR DIAGNOSIS.
17.FIX THE PROBLEM, FIX THE MOTOR AND STAND BEHIND THE FIX WITH AN EXTENDED WARRANTY.