updated 5/23/02
Here is my important information
1. VIN# ---------------------------------------------------------------
1FALP54NXTA259434
2. Date of malfunction ---------------------------------------------------
Friday August 14, 2001
3. Where did the malfunction take place (highway, city streets, driveway,
parking lot) ---------------------------------------------------------
City Street newtown, CT right next to Newtown Car Care, they ID'd the
problem and thought it best to refer it to a Ford dealer. I choose
Crestwood Ford in Watertown, CT and had the car flatbedded there, see below.
4. Odometer reading at time of malfunction -------------------------------
105,348
5. How fast were you traveling? -------------------------------------------
20 mph
6. Were you accelerating or staying at a constant speed? ------------------
Decelerating to a stop light
7. Estimated date of purchase, new or used? ------------------------------ Used
8. Estimated Odometer reading at time of purchase ------------------------
63,763
9. Full Name, address, and a good phone# to reach you at during the day
and night. --------------------------------------------------------------- Jim
Merriman
10. Brief description of the time of events leading towards the malfunction.
(what did you hear and see before, during, and after the malfunction) --- Heard
ticking for a day then poof, manfunction. I was not aware of the issue, and was
planning on bring car into the shop that afternoon. Ticking only heard at idle.
I could not hear it past 1K RPM, thought it was a bad gas thing.
11. Customer service phone # you called and the name of the person you
talked to. (if you can remember) --------------------------- just a Ford
customer representive, absolute no help
12. Did you feel satisfied with the answers customer service -- no
provided?Explain. --- They wouldn't explain, just said I was out of warranty
period. She didn't have a clue what a camshaft was. Could have been anything to
her. Very unhelpful, wouldn't escalate issue into the management channel.
13. Which dealership did you take your vehicle in for service?
(name,address, phone#) --------- Crestwood Ford
1230 Main Street
Watertown, CT 06795
14. What was the cause of failure determined by the dealer? ------- They had no
idea. I asked for a root cause anaylsis.
15. What was the cause of failure determined by you? ------------- Cam design!
16. How much was your statement? (I hope you kept your receipt) -$5,967.71
17. What can FOMOCO do to make you a satisfied Ford owner? -- Send me a check
for $5,967.71 and four new cams of a new design out of billet as a cam should be
made of or at least pay the $5,967.71 and pay for the cams to be welded now.
Barring a check for the $5.967.71, a coupon good at any Ford dealer for a period
of 5 years for that amount or greater and a check for the cost of the cams to be
welded, say an allowance of $1,000.00 ($500 for the actually work and $500.00
travel allow to a repair center 900 miles away! There are only 3 places to go to
that have any real experience in this FPS being the most common)
Thank you
Jim Merriman
'93 CR
'96 ES