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John Hamilton - Cam Failure #432

new 8/19/04

  1. VIN#s

2. Date of malfunction

                  17 AUG 2004
3. Where did the malfunction take place?

                  Unknown, discovered while doing routine maint.
4. Odometer reading at time of malfunction

                  Will report as soon as I restore electricity to the car.
5. How fast were you traveling?

                  I rarely exceed the speed of 70 MPH due to the lack of freeways in my area.  The failure could have happened any time during the last 3 weeks
6. Were you accelerating or staying at a constant speed?

                  See above
7. Estimated date of purchase, new or used?

                  Used, purchased January of 2004
8. Estimated Odometer reading at time of purchase

9. Full Name, address, and a good phone# to reach you at during the day and night

10. Brief description of the time of events leading towards the malfunction. (what did you hear and see before, during, and after the malfunction)

      After replacing an alternator I heard a tick coming from my engine, I located the sound of the noise to be coming from under the passenger side beauty cover close    to the belts, I assume I noticed it at this point due to my triple checking the   alternator replacement job.  The sound was not yet audible in the passenger’s compartment.

11. Customer service phone # you called and the name of the person you talked to. (if you can remember)

                  I called  1.800.392.3673, a number given to me by the service department of the local dealership.  I do not remember the name of the person I talked to.

12. Did you feel satisfied with the answers customer service provided? Explain.

                  The told me that they had no knowledge of what the problem could be, and quoted me a new set of cams.

13. Which dealership did you take your vehicle in for service?

                  I service my own vehicles.  I am a qualified mechanic and have attended over 3 months of intensive training as well as 3 years on the job experience working on engines for the US Coast guard, and 6 years working for mechanics before that.
14. What was the cause of failure determined by the dealer?

                  Dealer refused to come and look at the car after disassembly.
15. What was the cause of failure determined by you?

                  The cause of failure appears at this time to be the cam sprocket slipping and coming out of line from the drive chain, a more thorough explanation will be available after cam is removed and inspected.
16. How much was your statement? (I hope you kept your receipt)

                  I did not have a Ford shop do an inspection, the cost was prohibitive.
17. What can FOMOCO do to make you a satisfied Ford owner?

                  Start by apologizing for the inconvenience of the lost car, the lost trust, and the lost time and labor, then repay me the reasonable cost of repairs,  as well as the same for the rest of the owners who have experienced this problem.

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