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Michael P. Rzeppa - Cam Failure #261

new 5/20/03

1. VIN#s - 1FALP54NOVA275421

2. Date of malfunction - 11/9/01

3. Where did the malfunction take place (highway, city streets, driveway, parking lot, etc.) - City Street

4. Odometer reading at time of malfunction - 70,158

5. How fast were you traveling? - 5-10 mph 

6. Were you accelerating or staying at a constant speed? - Accelerating at a STOP sign

7. Estimated date of purchase, new or used? - 4/00

8. Estimated Odometer reading at time of purchase - 36,000

9. Full Name, address, and a good phone# to reach you at during the day and night. Michael P. Rzeppa 

10. Brief description of the time of events leading towards the malfunction. (what did you hear and see before, during, and after the malfunction) Clicking / Tapping sound for about a month prior

11. Customer service phone # you called and the name of the person you talked to. (if you can remember) Dealer - Pat Milliken Ford (Steve Linting)

12. Did you feel satisfied with the answers customer service provided? Explain. - I was told I did not have an extended warranty - No help was available for assistance or repair / No recalls were issued for this defect

13. Which dealership did you take your vehicle in for service? (name, address, phone#) - The vehicle would not start or run / I contacted Pat Milliken Ford but was denied assistance 

14. What was the cause of failure determined by the dealer? - The repair shop (Auto Lab Southgate, MI) told me the cam shaft broke off and bent the pistons

15. What was the cause of failure determined by you? - Exactly what the dealer expressed - At the time I was not aware of the problem occurring with other vehicles. It was not until about a year later that I saw the articles and was told about the V8SHO.com Website. 

16. How much was your statement? (I hope you kept your receipt) - $5,874.40 Used Engine (replacement) - Nov 01' to Apr 02' No vehicle (169 days)

17. What can FOMOCO do to make you a satisfied Ford owner? - Reimburse me for the damages of an issue determined to be design related / Fix my replacement engine to assure no recurrence


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