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Ryan Smith - Cam Failure #631

New 11/16/05

-----Original Message-----
From: ryan smith <ryanbikeman@hotmail.com
To: larry@v8sho.com
Sent: Tue, 15 Nov 2005 21:31:58 -0500
Subject: Cam failure

1. VIN#s 1fafp54nxxa195799

2. Date of malfunction 03nov05

3. Where did the malfunction take place (highway, city streets, driveway, parking lot, etc.) -Driveway

4. Odometer reading at time of malfunction 99800

5. How fast were you traveling? - 0 mph idling

6. Were you accelerating or staying at a constant speed? - idling

7. Estimated date of purchase, new or used? purchased end of October 2004

8. Estimated Odometer reading at time of purchase 86600

9. Full Name, address, and a good phone# to reach you at during the day and night. Ryan Smith (Del)

10. Brief description of the time of events leading towards the malfunction. (what did you hear and see before, during, and after the malfunction) I opened the hood to adjust my lights after coming home from work one day. the ticking was not not noticeable when the hood was closed but reasonably loud when open. engine did not act like it had a problem, the only noticeable thing was the ticking.

11. Customer service phone # you called and the name of the person you talked to. (if you can remember) I immediately called Kirk Doucette to have my cams welded because i had caught it early enough.

12. Did you feel satisfied with the answers customer service provided? Explain. N/A

13. Which dealership did you take your vehicle in for service? (name, address, phone#) Had Kirk Weld them

14. What was the cause of failure determined by the dealer? N/A

15. What was the cause of failure determined by you? -camshaft (one of the exhaust ones)

16. How much was your statement? (I hope you kept your receipt) $850 from Kirk- a very good number, thank god I caught it when I did

17. What can FOMOCO do to make you a satisfied Ford owner? - pay my bill ($850)

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