new 10/2/02, updated 08/06/04
First I invite all V8 SHO owners to join the class action suit. You need not have experienced a cam failure. Any past or present V8 Owners are eligible. It costs you nothing but it may pay you something. Currently the court has jurisdiction only in USA but because a negotiated settlement is always a remote possibility I invite even non USA owners to send me their information. It is a numbers game, the more owners who join the lawsuit the better it looks for us.
Clarification by request: All V8SHO owners, past or present, are encouraged to participate in the class action lawsuit. One need not have experienced a cam failure to join.
We do NOT automatically sign folks up without their knowledge and without their explicit consent.
Send your info to Contact Information and we will forward your info to our legal team. We will not use your contact information given to us for the class action lawsuit for any other reason.
To join the class action suit the lawyers need to be able to contact you, send me your legal name, mailing address, E mail address, phone numbers and VIN. I will forward the info to the legal team.
Second point, we do have an owners directory so owners can contact each other. It is free, folk enjoy it. I need your name, town, state, year and color to add you to the list. I would like your E mail address so folks have a way of contacting you.
Third I recommend SHOCLUB our national club for SHO owners. It is a great resource, and we have a national convention every year that is a great hoot.
Last, to those who have had a cam failure. You are not alone. Ford has a well documented history of blaming the customer and denying it is a design defect.
You have certain rights here. Stand firm and do the following:
1) DEMAND a written narrative of the problem
2) DEMAND that the tech report the failure to the Ford engineering department and DEMAND a copy of the trouble report.
3) IF you were misdiagnosed by a Ford Tech, DEMAND YOUR MONEY BACK.
4) DEMAND that a zone rep come out to look at the car. Go to V8SHO.COM print out the two articles from the Detroit Free Press, and when he tells you that you are the only person this has happened to and you must have abused your car HAND HIM THE PRINT OUT OF THE ARTICLES.
5) Call the Ford Help Line every day. Go again to the V8 site and look under "Be a hemorrhoid to ford" to get the number. Every time you talk to the Customer Service representative get a name or a trouble report number.
6) STAND FIRM, Our action will take time, there are alternatives to be had if your engine is damaged. Let us know after you have written assessments from the Dealer and the zone rep.
7) REMEMBER GET EVERYTHING IN WRITING, NAMES DATES TIMES PLACES NO DETAIL IS TOO SMALL.
Feel free to mail me for more information.
We would like some information so we can share it with our lawyers and a narrative so we can post it here on V8SHO.
For those that had engine failure: Answer all the questions the best you can.
2. Date of malfunction
3. Where did the malfunction take place (highway, city streets, driveway, parking lot, etc.)
4. Odometer reading at time of malfunction
5. How fast were you traveling?
6. Were you accelerating or staying at a constant speed?
7. Estimated date of purchase, new or used?
8. Estimated Odometer reading at time of purchase
9. Full Name, address, and a good phone# to reach you at during the day and night.
10. Brief description of the time of events leading towards the malfunction. (what did you hear and see before, during, and after the malfunction)
11. Customer service phone # you called and the name of the person you talked to. (if you can remember)
12. Did you feel satisfied with the answers customer service provided? Explain.
13. Which dealership did you take your vehicle in for service? (name, address, phone#)
14. What was the cause of failure determined by the dealer?
15. What was the cause of failure determined by you?
16. How much was your statement? (I hope you kept your receipt)
17. What can FOMOCO do to make you a satisfied Ford owner?
Again this is a numbers game, Ford states this is rare and many failures are taken car of under warranty. If this happened to you, it is not so rare, may be very expensive and may not have been a case study of Ford's generosity. Either way you could help your self and other SHO owners by sharing your experience with us. - The more the better.